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Murat Baday
5 articles across Deep Dives, Support & Replies. Latest published 30 September 2026.
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In the Word Category, Negative Reviews Climbed From 10.6% to 19.3% in Five Months
As of 30 September 2026, negative reviews in the Word category rose from 10.6% in February to 19.3% in July across 2,563 reviews.
Photography Apps Are Split in Two: 68.9% Five-Star, 14.8% One-Star
As of 22 September 2026, across 1,338 Photography apps, 18.2% of reviews were negative — 7.7 points above the 10.5% catalogue average.
Travel & Local Apps Reply to Almost Twice as Many Reviews as Tools Apps
As of 16 September 2026, Travel & Local apps averaged a 48.1% review response rate across 167 apps, versus 25.4% for Tools apps across 136.
Comics Apps Get More 1-Star Reviews Than Almost Any Other Category
In Comics, 21.7% of ratings are negative versus a 10.0% catalogue average — more than double.
Developers Reply to Bad Reviews More Often. Not Faster.
Negative reviews get replied to 43.3% of the time versus 32.5% for positive ones - a real gap. But once a team decides to respond, they're not any faster on the negative ones. What that actually says about how support triage really works.
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