Support & Replies
3 articles in this category.
Support & Replies 2 min readMurat Baday
Travel & Local Apps Reply to Almost Twice as Many Reviews as Tools Apps
As of 16 September 2026, Travel & Local apps averaged a 48.1% review response rate across 167 apps, versus 25.4% for Tools apps across 136.
Support & Replies 3 min readArif Aygun
Finance Apps Reply to 52.6% of Reviews — Education Apps Barely Clear 43%
Across 1,509 Finance apps, 52.6% of reviews get a developer reply — the highest reply rate of any category we checked.
Support & Replies 5 min readMurat Baday
Developers Reply to Bad Reviews More Often. Not Faster.
Negative reviews get replied to 43.3% of the time versus 32.5% for positive ones - a real gap. But once a team decides to respond, they're not any faster on the negative ones. What that actually says about how support triage really works.
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