Shopify Inbox app icon

Shopify Inbox

by Shopify Inc.

DE / EN / ES / FRTrending downSentimenttrend not available
Appeye score 81 out of 100, from 622 reviews (high confidence)

622 reviews analysed · 21 Jun 2018 – 12 Sep 2026 · scored 21 Sep 2026

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Based on 622 reviews from 21 Jun 2018 - 12 Sept 2026.

Overview

Appeye score
81/100high confidence
Category rank
#478 of 1,857Business
Reviews analysed
622Scored reviews from the App Store.
Sentiment trend
Trending downIts trend signals are moving in a negative direction.
App Store
4.8

13.2K ratings

Review sentiment

66
App nameShopify Inbox
SellerShopify Inc.
GenreBusiness
Version8.63.0
Content rating4+
Requires iOS15.1
Size41 MB
Released26 Jun 2018
Current version2 Sept 2026
View on App Store
App description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Sentiment over time

Calendar-month positive review share for the selected store view. Overall is review-weighted across stores; months with fewer than 10 reviews are left out.

Monthly positive review share
0%50%100%82%55%Mar 2020Oct 2023

Version history sentiment

Per-release positive review share for each app version that has at least 3 analysed reviews, oldest first — so you can see whether the last real release helped or hurt separately from the calendar-month trend.

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Version history · App Store

No version snapshots recorded for this app on App Store yet.

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