FastCustomer: Fast customer service app icon

FastCustomer: Fast customer service

by FastCustomer, Inc.

FlatSentimenttrend not available
Appeye score 59 out of 100, from 116 reviews (moderate confidence)

116 reviews analysed · 4 Mar 2011 – 16 Dec 2024 · scored 29 Sep 2026

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Based on 116 reviews from 4 Mar 2011 - 16 Dec 2024.

Overview

Appeye score
59/100moderate confidence
Category rank
#2216 of 2,489Lifestyle
Reviews analysed
116Scored reviews from the App Store.
Sentiment trend
FlatIts trend signals are holding steady.
App Store
2.7

153 ratings

Review sentiment

65
App nameFastCustomer: Fast customer service
SellerFastCustomer, Inc.
GenreLifestyle
Version3.0.2
Content rating4+
Requires iOS7.0
Size5 MB
Released24 Feb 2011
Current version1 Dec 2014
View on App Store
App description

**"Top 10 Smart-phone App of 2011" - TIME Magazine** Hate waiting on hold for customer service? Then don't! With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line. Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more. See all at http://www.fastcustomer.com/press 3,000+ COMPANIES IN THE U.S. & CANADA * TelCos like AT&T, Verizon, Comcast, and DirecTV… * Banks like Chase, Bank of America, and Wells Fargo… * Airlines like United, US Air, Southwest, and Virgin… * Credit cards like VISA, AMEX, and Mastercard… * Retailers like Apple, Amazon, Best Buy, and Zappo's... And many, many more... WE LOVE TO MAKE OUR USERS SMILE "Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -- by KKDollface on Feb. 18, 2012 "I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!" -- by Janet H. on Jan. 25, 2012 "GENIUS! This app saves time and relieves headaches. This is what customer care should be … companies wait on you, not the other way around." -- by Bryan B. on Nov. 10, 2011 HOW IT WORKS 1. Choose the company you want to contact, tap "Have Someone Call Me" (you can even choose a department such as "Billing"). 2. That's it! Go back to your life; the next available agent will ring your phone. IF IT DOESN'T WORK PERFECTL

Sentiment over time

Not enough monthly history yet to show a trend.

Version history sentiment

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Version history · App Store

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