WhatsApp Business app icon

WhatsApp Business

by WhatsApp Inc.

DE / EN / ES / FR / ITTrending upSentiment+13 ptsvs last month
Appeye score 76 out of 100, from 2,078 reviews (high confidence)

2,078 reviews analysed · 21 Aug 2021 – 2 Sep 2026 · scored 15 Sep 2026

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Based on 2,078 reviews from 21 Aug 2021 - 2 Sept 2026.

Overview

Appeye score
76/100high confidence
Category rank
#810 of 1,857Business
Reviews analysed
2.1KScored reviews across both stores.
Sentiment trend
Trending upIts trend signals are moving in a positive direction.
App Store
4.7

1.5M ratings

Review sentiment

53
App nameWhatsApp Business
SellerWhatsApp Inc.
GenreBusiness
Version26.30.77
Content rating12+
Requires iOS15.1
Size346 MB
Released5 Apr 2019
Current version1 Aug 2026
View on App Store
Play Store
4.6

24.1M ratings · 1,000,000,000+ installs

Review sentiment

63
App nameWhatsApp Business
DeveloperWhatsApp LLC
GenreCommunication
VersionVaries with device
Content ratingEveryone
ReleasedJan 18, 2018
Reviews on store56.4K
App description

About this app Everything you love about WhatsApp plus built-in tools for business WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business. You get free calls* and free international messaging* plus business features to help you do more with conversations. Download the app to get business benefits like these: • Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience. • Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity. • Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.** FAQs Are all features free? The app is free to download and use, with a mix of free and paid features. Can I still use my personal WhatsApp? Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device. Can I transfer over my chat history? Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account. How many devices can I connect? You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***). *Data charges may apply. Contact yo

Score by store

Appeye's overall score out of 100, calculated separately for each store.

App Store
74/100

from 1,218 reviews (high confidence)

Play Store
78/100

from 860 reviews (high confidence)

Gap between stores: 4 points

Sentiment over time

Calendar-month positive review share for the selected store view. Overall is review-weighted across stores; months with fewer than 10 reviews are left out.

Monthly positive review share
0%50%100%45%53%Jan 2024Aug 2026

Version history sentiment

Per-release positive review share for each app version that has at least 3 analysed reviews, oldest first — so you can see whether the last real release helped or hurt separately from the calendar-month trend.

Sign in to see per-release review sentiment for this app.

Version history

  • Play StoreVaries with device4.62★ · 23.8M ratings3 Aug 2026

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